Refund & Return Policy

Last updated: 2/2/2025

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as it was when we shipped it to you. You’ll also need the receipt or proof of purchase.

To start a return, you may contact us at info@BradsToysARK.com. Please note that returns will need to be sent to the following address: 

Brad's Toys
4 Southmont Circle
Little Rock, AR 72209

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at BradsToysARK@gmail.com

 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or incorrect, so that we can evaluate the issue and work to make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund back to your account.

If more than 15 business days have passed since we’ve approved your return, please contact us at elfs_mom@yahoo.com.

If the returned item is not the same item as purchased, or it doesn't match the same condition as when purchased, the item will be shipped back to you as-is. 

Brad S. Russell
Supreme Executive Toy Junkie-in-charge
Brad's Toys
1-501-408-8159
4 Southmont Circle
Little Rock, AR 72209